Return and Refund Policy – BookOurTrip

Last Updated: October 21, 2026

At BookOurTrip, we strive to provide our customers with a smooth, reliable, and satisfying shopping experience. This Return and Refund Policy explains the conditions under which returns, cancellations, and refunds may be accepted for purchases made through our website.

1. Return Policy

Customers may request a return for eligible products within 7 days of receiving their order, provided the product is unused, in its original condition, and accompanied by its original packaging, tags, and accessories, where applicable.

Certain products or services may not be eligible for returns due to their nature. Please review the product description and applicable terms before making a purchase.

2. Eligibility for Returns

To qualify for a return, the following conditions must generally be met:

• The return request must be submitted within the applicable return period.
• The product must be unused, undamaged, and in its original condition.
• Proof of purchase, such as an order confirmation or invoice, must be provided.
• The product must not fall under any non-returnable category specified on our website.

BookOurTrip reserves the right to reject return requests that do not meet the applicable eligibility requirements.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs or other supporting evidence where applicable. Our team will review your request and guide you through the available resolution options, which may include a replacement, refund, or other appropriate remedy.

4. Order Cancellation

Customers may request cancellation before an order is shipped or a booking is confirmed, subject to the applicable product, service, or booking terms.

For travel bookings, tickets, hotel reservations, tour packages, and other travel-related services, cancellation charges and refund eligibility may depend on the relevant supplier’s policies and the terms displayed at the time of booking.

Once a booking or service has been confirmed, cancellation may be subject to applicable fees or restrictions.

5. Refund Policy

Once a return or refund request has been approved, the refund will be processed using the original payment method wherever possible.

Approved refunds are generally processed within 7–10 business days, depending on the payment provider, bank, and applicable refund conditions.

Any applicable cancellation fees, non-refundable charges, or other deductions will be communicated in accordance with the relevant terms and applicable law.

6. Non-Returnable and Non-Refundable Items or Services

Unless otherwise required by applicable law, the following may be non-returnable or non-refundable:

• Products explicitly marked as non-returnable.
• Customized or personalized products.
• Digital products or services that have already been delivered or accessed, where permitted by law.
• Confirmed travel bookings, tickets, hotel reservations, and tour packages subject to non-refundable terms.
• Services that have already been fully provided.

This list is illustrative. The specific terms presented during purchase or booking will apply, subject to applicable consumer protection laws.

7. Return Shipping Charges

If a return is approved because a product is defective, damaged, or incorrectly supplied, BookOurTrip will communicate the applicable return shipping arrangements.

For other eligible returns, customers may be responsible for return shipping costs where permitted by the applicable terms and law.

8. How to Request a Return or Refund

To request a return, cancellation, or refund, please follow these steps:

1. Contact our customer support team using the details below.
2. Provide your order or booking reference number.
3. Explain the reason for your request and attach supporting photographs or documents, if applicable.
4. Wait for our team to review your request and provide further instructions.

Please do not send any product back before receiving return instructions from our support team.

9. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

Business Name: BookOurTrip
Phone Number: [Your Phone Number]
Email Address: [Your Email Address]
Website: BookOurTrip

Our support team will assist you with eligible return, cancellation, and refund requests.

10. Policy Updates

BookOurTrip reserves the right to update or modify this policy from time to time. Any changes will be published on this page and will take effect as indicated.

By placing an order or making a booking through BookOurTrip, you acknowledge that you have read and understood the applicable return, cancellation, and refund terms.

Thank you for choosing BookOurTrip!